privacy policy

Privacy Policy

Valdieri
Last updated: 30 October 2026

1. Introduction

Welcome to Valdieri.

At Valdieri, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase our products or communicate with us.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you acknowledge that your personal information will be handled as described in this policy.

2. Who We Are

Valdieri is a UK-based lifestyle brand offering homeware, accessories and other carefully selected products.

For the purposes of UK data protection legislation, the data controller is:

Business name: Valdieri
Trading name: Valdieri
Email: info@valdieri.co.uk
Website: valdieri.co.uk

For any questions regarding your personal information, please contact us using the details above.

3. Information We Collect

We may collect the following personal information:

Information you provide directly:

  • Your name

  • Email address

  • Billing and delivery addresses

  • Telephone number

  • Order details and purchase history

  • Information submitted through contact forms

  • Customer service correspondence

  • Marketing preferences

Payment information:

Payments are processed through secure third-party payment providers. We may receive payment confirmation, transaction identifiers and limited payment details, but we do not ordinarily store your full payment card information.

Information collected automatically:

When you browse our website, we may collect technical information including your IP address, browser type, device information, pages visited, referral sources and interactions with our website.

Some of this information may be collected using cookies or similar technologies, subject to applicable consent requirements.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Arrange delivery of purchased products

  • Send order confirmations and delivery updates

  • Respond to customer enquiries

  • Manage returns, refunds and complaints

  • Maintain accurate business and financial records

  • Improve our website and customer experience

  • Detect and prevent fraud or misuse

  • Comply with legal obligations

  • Send promotional communications where permitted by law

We do not sell your personal information to third parties.

5. Our Legal Basis for Processing Personal Data

Under the UK GDPR, we rely on the following lawful bases where applicable:

Contractual necessity: To process orders, take payments, arrange deliveries and provide customer support relating to purchases.

Legal obligations: To comply with tax, accounting, consumer protection and other legal requirements.

Legitimate interests: To operate and protect our business, prevent fraud, respond to general enquiries and improve our services, where those interests are not overridden by your rights.

Consent: Where required, for non-essential cookies, certain analytics and advertising activities, and electronic marketing communications.

Where we rely on consent, you may withdraw it at any time.

6. Sharing Your Information

We may share relevant personal information with trusted service providers where necessary to operate our business.

These may include:

Website hosting and ecommerce services: Squarespace, which provides our website and ecommerce functionality.

Payment processors: The payment providers enabled at checkout, which securely process customer payments.

Manufacturing and fulfilment partners: Third-party suppliers, including print-on-demand providers such as Contrado where used, who may require delivery and order information to manufacture or dispatch products.

Delivery companies: Postal and courier services responsible for delivering your purchases.

Professional advisers and service providers: Accountants, IT providers and other parties assisting with lawful business operations.

We only share information that is reasonably necessary for the relevant purpose and require appropriate data protection safeguards where applicable.

We may also disclose personal information where required by law or to protect our legal rights.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to support essential website functionality and, where enabled, understand how visitors use our website.

Cookies may be used to:

  • Maintain shopping basket functionality

  • Support secure checkout

  • Remember website preferences

  • Analyse website traffic and performance

  • Measure marketing effectiveness, where applicable

Strictly necessary cookies may be used without consent where legally permitted.

We will seek consent before using non-essential cookies or similar technologies where required by UK law.

You can manage your preferences through our website's cookie controls, where available, and through your browser settings.

For further information, please see our Cookie Policy, if provided separately.

8. Marketing Communications

We may occasionally send updates about new collections, products, promotions and other Valdieri news.

We will only send electronic marketing communications where we have a valid legal basis and comply with applicable UK electronic marketing rules.

Where we rely on consent, you may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Opting out of marketing will not affect essential communications relating to orders or customer service.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

For example:

  • Order and transaction records may be retained for up to six years or longer where required by applicable legal obligations.

  • Customer enquiries are retained for as long as necessary to resolve the matter and manage related records.

  • Marketing information is retained until you unsubscribe, withdraw consent or it is no longer required, subject to appropriate suppression records.

  • Cookie data is retained according to the applicable cookie settings and retention periods.

When information is no longer required, we will securely delete or anonymise it, unless continued retention is legally necessary.

10. International Data Transfers

Some of our technology providers, payment processors or fulfilment partners may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that it is protected in accordance with applicable data protection laws.

These safeguards may include recognised adequacy regulations, approved contractual protections or other legally permitted transfer mechanisms.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

These measures may include secure website connections, restricted access to customer information and the use of reputable payment and ecommerce service providers.

Although we take data security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Request restriction of certain processing activities

  • Object to processing based on legitimate interests

  • Request transfer of eligible personal information to another provider

  • Withdraw consent where processing relies on consent

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us at [Privacy email address].

We will normally respond to valid requests within one calendar month, subject to any lawful extension.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

14. Children's Privacy

Our website is intended for a general shopping audience and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

If you believe a child has provided us with personal information inappropriately, please contact us.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, service providers or legal requirements.

Any changes will be published on this page with an updated revision date.

We encourage visitors to review this policy occasionally.

16. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how Valdieri handles your personal information, please contact:

Valdieri
Email: info@valdieri.co.uk
Website: valdieri.co.uk

We aim to respond to privacy-related enquiries promptly and professionally.